I'm sure that I mentioned this somewhere on the HCF, but some people (especially those who use a yahoo email address), don't receive their VOD information email because their email provider deletes our emails on contact.  (I have complained to yahoo once already, and they are doing a better job, but still...).

So for now on, I'll just forward the VOD information emails.  This can take me up to 15 hours (a gal does need her sleep!).